
FAQ
Questions?, Let Us Help You
What to know before booking, and handy tips before setting off. If we've missed a detail, we're here to help
Before You Book
Frequently Asked Questions
Booking & Requirements
You will need a valid driver’s license, a valid ID or passport, and a valid credit or debit card.
Drivers must be at least 21 years old and meet our rental requirements.
Yes. Visitors may use a valid foreign driver’s license, subject to our rental requirements.
Yes. All additional drivers must be registered on the rental agreement and meet the same driver requirements. An additional-driver fee may apply.
Yes. However, the person who will be driving the vehicle must meet our rental requirements and be registered on the rental agreement.
Yes. A USD 500 security deposit is required when the vehicle is collected. The deposit will be released or refunded after the vehicle is returned, subject to the conditions of the rental agreement.
We accept Visa, Mastercard, debit cards, and cash.
No. There is no minimum rental period.
Insurance & Damage
Insurance is not included in the rental rate. Optional protection may be available to reduce your financial responsibility in the event of damage.
Please contact us immediately. We will provide instructions on the next steps and arrange assistance where necessary. Any damage will be handled in accordance with the rental agreement and the insurance or protection coverage selected.
First, make sure everyone is safe. Contact us and Forensys immediately and follow the required accident-reporting procedures.
Do not admit liability or make private settlement arrangements with another party. When it is safe to do so, take photos of the vehicles, any visible damage, license plates, and the surrounding area
Pickup & Return
Vehicles can be collected at Hato Airport. If you prefer pickup at another location, please contact us via WhatsApp. Alternative pickup locations are subject to availability and may incur an additional charge.
Yes. We offer vehicle pickup at Hato Airport.
If your flight is significantly delayed, please contact us via WhatsApp as soon as possible so we can coordinate your vehicle pickup.
Fuel, Mileage & Driving
The vehicle must be returned with the same fuel level as when it was collected. If the vehicle is returned with less fuel, a refueling charge will apply.
The vehicle may be driven on public roads throughout Curaçao. Driving on beaches and off-road driving are not permitted.
Yes. Child seats are available upon request and subject to availability.
Cancellation & Changes
Yes. Reservation changes are subject to vehicle availability. Please contact us via WhatsApp as soon as possible if you need to modify your booking.
If you do not arrive for your reservation and have not cancelled within the required cancellation period, a no-show charge of 75% of the reservation amount may apply.
Yes, subject to vehicle availability. Please contact us before your scheduled return time to request an extension.
Problems During the Rental
Please contact us immediately via WhatsApp. We will provide instructions and arrange assistance where necessary.
The renter is responsible for all parking fines, traffic fines, and other penalties incurred during the rental period.
Cleaning, Smoking & Pets
No. Smoking and vaping are not permitted in our vehicles. An additional cleaning charge may apply if this policy is violated.
No. Pets are not permitted in our rental vehicles.
Normal use does not require professional cleaning. However, excessive dirt, stains, sand, smoke residue, food residue, or any other condition requiring special cleaning may result in an additional cleaning fee.

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